cesarm114

Cesar M.

L'Hospitalet de Llobregat, Spain

Contributor Level

Total Points
261

2 Reviews by Cesar

4/29/21

I signed up on April the 8th 2021 for a three-day VIP trial subscription of the Play Store App Camera360. The order does not show up in any of my Google Play Store accounts so I can not cancel the subscription over there. Then I wrote the very same day of my subscription (April the 8th) to the developper (the app support team) which is the company Chengdu PinGuo Technology Co., Ltd, which despite the fact that happens to answer my e-mails all the time says that they can not cancel the subscription for me because it is linked to a Google subscription. Moreover the app support team says that I have to write to Google support but the fact is that there is no Google human support for any products or services except for Google Drive, whilst there is only a bunch of Google products link-tutorials to try fixing the issue/bug by yourself.
So as you can see I was in the middle of nowhere and in nobody's land with this situation because no-one was able to help me.
So at the end I was charged 25.99 euros anyways because of this subscription and I have written to the App support team again who blames it on me. I have already filed a credit card complaint through the bank that issued the credit card that was charged for this subscription and most likely through the bank the transaction will be reversed and I will get my money back.
All in all a bad experience with the App Camera360 and a bad experience with the company Chengdu PinGuo Technology Co., Ltd who unfairly blames it on me and says that can not cancel the subscription for me.
*I am attaching screenshots of my conversation with the App support team.

Tip for consumers:
Don't go for a trial premium or VIP subscription because you won't be able to cancel it, the App support team won't cancel it for you and you will be charged anyways the full price.

Products used:
Camera360 App of the Android Play Store and the App's support team on: *******@pinguo.us

Service
Returns
58.0K Views
4/15/21
Verified purchase

Via Alibaba.com as an online retailer I ordered 20 units at a price of $30 per unit and $50 for the shipping costs of Elgato Game Capture HD60 S+ 1080p60 to the seller Janet Lou, Alibaba address: cuiyuanlou100 working for the company: Jiangxi Youteng Trading Co., Ltd. This company is a gold supplier according to the Alibaba website so that means that has paid for this golden membership and it seems that the company has been verified by Alibaba. So that was the reason I trusted this wholesaler in the first place.
So I paid using Western Union with my bank debit card the total amount of $650 for these 20 units.
The supplier gave me the tracking info of a company called Gavinjet Logistics which I found out later that is a fake shipping company.

For my surprise the tracking information said that the shipment was for 50 units instead of the 20 that I had paid and agreed with the supplier. So in order to avoid any discussions and troubles with the supplier I agreed to pay $900 extra via Western Union for the 30 remaining units.

So as the tracking information says, the shipment should have been released to DHL to deliver the item/shipment to me as of 16th-17th March 2021, but the supplier did not provide the national Spanish DHL tracking information to me because obviously Gavinjet Logistics is a fake shipping company, the tracking information was therefore also fake and the supplier had never shipped any goods to me at all.

Moreover the supplier stopped replying to my WhatApp messages since March the 19th 2021. I know for sure now that I have been the victim of a fraud/scam by the supplier for a total amount of $1,550.
Therefore I submitted two complaints to Alibaba.com and they closed both of them saying that there was insufficient proof of evidence of the fraud, which is a blatant lie as I attached plenty of Alibaba messenger and WhatsApp conversation screenshots, whilst the other party did not say anything at all and did not respond to my complaints.
The big difference is that Jiangxi Youteng Trading Co., Ltd. has paid for a gold membership and I haven't, so Alibaba would not take my complaint and favored the other party instead.
So I just deactivated my Alibaba.com account right away as of April the 8th 2021.
I have also reported this case on the USA Federal Bureau of Investigation online crime complaint center (IC3), on the USA Federal Trade Commission online crime complaint center and written to most USA consumer attorneys about it.

Tip for consumers:
Alibaba.com is made mostly for wholesalers, companies and people who want to buy in bulk. Unfortunately if the wholesaler happens to scam any buyer regardless of how much evidence is brought to the Alibaba complaint center later, the support center will side with the wholesaler and disregard the complaint.
Many companies that scam buyers also buy gold supplier memberships to display this badge on their profile in order for more buyers to trust them. Alibaba.com is backing scammers as of now.

Products used:
I was scammed and I was not shipped any goods.

Service
Value
Shipping
Returns
Quality

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