Celine B.

I had a horrible experience with them. Timeline and experiences below, I'll let you be your own judge if you would trust them enough to buy something from them. It's hard to get resolution on issues and you always have to take video, upload it for them to even respond. Otherwise the ball is in your court.

Bad ending for me - I was informed by manufacturer that the item was an old manufacturing batch. Felt robbed of $2000!

Late Oct 2019 - ordered Wemax One Pro ultra short throw projector (waited at least 1-2 months for the delivery)
End 2019 - started using the projector without problem.
Mar 2019 - remote wasn't pairing with projector, conversed with them for 2 months, finally agreed to send me a new remote and got it after 4 months.
July 2019 - replacement remote didn't work, they asked me to look for local help and kindly offered to pay me 10% back $200.

On my own, I found and spoke with the manufacturer since they have a 1 year warranty. Upon giving them the serial number, they told me that this was manufactured in 2018.

Bottomline, I've been robbed and cheaterd by Gearbest. At this point while I'm writing the review, I wasn't able to get my case escalated nor have I been able to SPEAK with a person.

I figured others can learn from my expensive mistake.