We are a small business.
We set up our account, then the HARASSMENT started to get money from us. I've rarely gotten so mad and upset with salespeople.
While we were actually willing to advertise, they would get me so mad with their harassment that I did not.
But then, as you don't pay, suddenly we have a fake 1 star review appear (has no actual review of us and clearly a fake) and our 23 other real 5 stars disappeared and got hidden.
We called, and were told it's their algorithm that does the selection and there is nothing they can do.
Well I think they need to invest on better engineers (algorithm??? A joke) and business people (crooks and harassment).
I asked them fir the contact of the person who wrote the fake review. Of course no answer.
I originally was going to sue them. Then I figured, I am surely not the only one and with that kind of business model, they should not last long anyway.
I hope they end up with nothing, they really deserve it trying to kill small businesses like that. Karma...