I recently bought a wig from here and the color that I got when shipped did not fit the ash color that was picked #18. The color was like a strawberry blonde. Anyway, I left a few e mails and pics. Of the wig color. I got an answer back that I could not return the wig because it was a custom wig. I know for a fact that there was nothing said that this wig could not be returned and I read that you can return the wig if you are dissatisfied. In fact I was told that I would look good with that color and should use the wig as an alternative wig. That is very rude on their part and I feel that I should get the money back. This wig was not a cheap wig and cost me a lot. I dealt with other wig companies and they gladly took it back with no problem. I do not recommend your company to anyone looking for a wig. They are not a caring company for their customers.