Celeste N.

Looking to book a beautiful venue for my wedding and my payment kept getting declined! Thinking it was just a security issue through my bank, I called them and they said everything was fine on their end. I just used a different card but I still had the same issue! Upon calling their customer service rather than putting in my information like my name, number, and email address in case we got disconnected. Every time I was transferred to somebody new (which was every 15 minutes) I had to repeat it a number of times because they could barely speak English! I stayed on the phone with them for nearly 2 hours, got hung up on once, yelled at, and by the end of this fiasco was told "my request could not be processed and there was nothing further they could do." I am hoping I can just place my reservation through the owners directly because reading some of these terrible reviews I would hate knowing they got 20% of my deposit regardless after how I was treated!