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Cedric P.

Contributor Level

Total Points
80

1 Review by Cedric

  • Lensabl

5/7/21
Verified purchase

I have used Lensabl twice before and got great service and a quality product back. When I got my new prescription I used them again. This time, when I tried on my glasses, I saw double. I went to the prescribing doctor and he said the prescription was too strong and lessened it. I asked him if they would fill it for me and he said most companies that fill them will. Just tell Lensabl your prescription changed and there should be no problem. After some difficulty contacting them, (no phone number, but they did try to call me and didn't get me...) I was told that they could only offer me a 25 % discount on the refill. I think they should either have redone the lenses or given me at least half off. Now I'm out $277 and stuck with glasses I cannot see out of.

* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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