Cecilia N.

I am very disappointed at Home Depot's service and this is not based on a single incident but multiple incidents. At some stores, you may find staff to talk to and ask questions while at some, it is more difficult to find staff to ask questions if you need help. Even you had the customer service staff to page someone to come and help, that person may not show up for half an hour. Also, there is another incident where the blinds that I want to purchase are available online only, I ordered the blinds on the Home Depot website and wanted to use their Home Depot credit card promotion. The check out process for using the Home Depot credit promotion is not well design and as a result, my order did not get through. So I had to call the customer service number to place my order. The customer service staff told me that she fixed the problem; however, after a few days, I checked the credit card and found that nothing is charged to the credit card, so I checked my order status only to find out that my order was canceled! I was not notified about the cancellation of my order and until these days, I still don't know why my order was canceled by home depot. It is not that I am not used to shop at self service stores, I shop at IKEA as well, but my experiences at Home Depot really made me feel bad about shopping at this type of big self service stores and saw the downside of it. They make you feel so helpless!