Member since November 2018
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Figi's employees blame almost every problem on the person placing the order, BUT guess what.... Since I have problems with them every year, I took the time this year and did print screen of everything. All the recipient's with that had "Mr. & Mrs." on them it only transferred the letter "M". The "Apt #" didn't transfer over either. They are suppose to fix it but on one of them it doesn't show up on my end.
One person says that my order had to be redone because I didn't put the free gift on it. A Figi's employee took it upon themselves and re-did my order with the free gift. They left off TWO people, on one of them, they pulled the old address which was wrong and they got rid of my 15% discount of $148..46. Another employee says my order was re-done because I entered the wrong credit card information which is a lie because I have the print screen that proves I did enter the correct credit card information. The employee left BOTH orders active. I'm told them I'm NOT paying $1,009.56 double!
At first one point an employee was arguing with me saying that I did one order on-line and then did another order as "Mail-In". I stated to them I only did the 11-07-2018 order on-line and I never did the Mail-in order dated 11/14/2018. She kept saying to me (3 times) that I did the mail-in order and each time I said "NO!". Finally, someone determined that it was a Figi's employee that did it.
I got an email of the order and it states " Will ship without delay unless notified" which is wrong. I scheduled all but one of the orders to be delivered from Dec. 13th to Dec. 19th, the one order was to be delivered from Dec. 6th to Dec. 12th. Again, I have print screen's of this. Apparently, they leave a LOT of important information off of the email confirmation.
The email has an order# on it, but guess what.... that is not the number they use and they say it is NOT the order number.
The 2 missing order were suppose to be entered in a new order because they said they could not add it to the order. I confirmed that they would not be charging me shipping. The woman said she would not charge shipping. That woman never took card of it and didn't place a new order.
I have more problems, but don't have time to say more. DON'T Use Figi's!
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