Cecile T.

This was my first purchase at the site. It'll be my last, I suppose.

I ordered an item back in December 24. The mail carrier said it was "delivered" on Dec 29, but I didn't get the package at all. I asked people in my household & all my neighbors. No one saw anything delivered around the specified time. It's a gift of stuffed animals. None of my neighbors had young kids, so who would need to steal a bag of toys?

Then I called the local post office, visited the post office again in-person, reported missing mails. Nothing helps.

Before my 3-day rating expiration time, I contacted the seller. She responded to my messages before the rating time, but after that, she didn't answer anything anymore (well, 'cause she's technically off the hook now?).

I also contacted Mercari via the online message & email (Yes, I was desperate at that moment after exhausting all sources of help that I knew of). I got a store credit, but with a message saying that my house address maybe the problem because it isn't correct?! I used the same address with Amazon, Ebay & about 4 more online stores, and I didn't get trouble with the delivery! Which part of my address is not correct, if 6 stores can run through it & deliver correctly? I grew "OCD" enough to read through how I type my address on the profile. It's exactly the same with the previous 6 times that I did with the other stores?!

Luckily that my purchase isn't that expensive, and I did get a credit back from Mercari. However, It's not about the monetary loss here. It's consumer's trust that Mercari lost. I'm not even sure if I dare to use the credit to purchase anything next from the site. I have a "hanging" feeling that if I use it on another purchase, I won't get my item again.