I shopped at zulily for years and I never returned an item, I had an issue with an item last year and they never fixed it, I still have them a chance until I bought a watch for 340$ and as soon as it arrived I saw it wasn't functioning at all, I called in, they refused to return or exchange, they asked me to contact citizen warranty (noting that the watch was brand new) and when I called citizen, they assured me that they cannot cover anything that is not bought from a citizen dealer, I even asked zulily for a sales slip as they request and they never even provided that. They sent me the warranty that I can look up online. The manager itself hang up on me and customer service didn't communicate with me because they don't care about their clients. I just wasted 340$ That I worked very hard to make because I trusted this company.
Never fall for them, go buy your stuff for the same price and cheaper somewhere else. Better than regretting it later.
Worst company ever created. I will die before I waste another penny with them.