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Cecile f.

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Experience: Shopping, Baby & Kids, Clothing & Fashion

Member since December 2019

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1 Review by Cecile

12/12/19
I shopped at zulily for years and I never returned an item, I had an issue with an item last year and they never fixed it, I still have them a chance until I bought a watch for 340$ and as soon as it arrived I saw it wasn't functioning at all, I called in, they refused to return or exchange, they asked me to contact citizen warranty (noting that the watch was brand new) and when I called citizen, they assured me that they cannot cover anything that is not bought from a citizen dealer, I even asked zulily for a sales slip as they request and they never even provided that. They sent me the warranty that I can look up online. The manager itself hang up on me and customer service didn't communicate with me because they don't care about their clients. I just wasted 340$ That I worked very hard to make because I trusted this company.

Never fall for them, go buy your stuff for the same price and cheaper somewhere else. Better than regretting it later.

Worst company ever created. I will die before I waste another penny with them.

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