C D.

FragranceBuy is worrying. They seem legit + there are many many glowing reviews out there.

HOWEVER, they say "if the phone lines are busy, leave a message." You will NEVER speak with someone when you call as they don't answer their phones. They just ring then go to voicemail

Their message is quite discourteous + sums up the FragranceBuy attitude: "they will phone back at THEIR earliest convenience" Not earliest opportunity. Their earliest convenience.

When you get no where with phone calls or replies to emails saying there is a problem, you start looking for another means of contact. Guess what? All whois info including name etc are "redacted for privacy".

This company is a bit of a mystery + it gets even worse.

They are not as they seem. You think you are dealing with 1 company that sends your order by post or courier. NO. They farm out bits of the transaction so your details may be with several companies. That's multiple companies that have FragranceBuy as a client. Multiple companies that may hold your private info with multiple hopefully secure datastores + each attracting potential abuse.

So not only is FragranceBuy (1) not directly contactable, (2) has no Complaint Policies, (3) no way of escalating complaints, (4) no details about who exactly they are, (5) not a registered company, + (6) shares your private info with contracting companies, BUT (7) FragranceBuy also crows about how they market themselves to build a strong following. To call it Machiavellian doesn't begin to describe it. They are techy + so very calculating on attracting visits + translating them into as many sales + repeat sales by whatever cute marketing trick they can. They were almost contemptuous of consumers clicking on the links to their site.

I have a further problem.

I have received an item that was misdescribed. How I'm going to get my money back - who knows!