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C D.

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1 Review by C

Madewell

  • Madewell

“Misleading returns deduction”
2/10/20

I ordered from australia. I had to return part of my order due to an incorrect item sent, and size issues. The want to charge me $50 and $70 AUD for returning even though there website clearly states returns cost 11.53 AUD. I'm also a madewell insider, however they still want to charge me.

Their excuse? This is what the courier charges them. And the amount shown is listed under US returns. Regardless of whether this information is under the US or international header. If you claim this is just for US customers, then why is the amount in AUD? This is intentionally misleading!

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