I tried to change a reservation by adding a second person to the itinerary. They would not let me do this since I was adding a minor which could not be on a separate transaction. I tried to talk to a manager (good luck with that), and they said they would have to charge me $75. For a cancellation fee. WHAT A RIPOFF!
They told me to try and call the airline to fix this. They didn't want to do anything. They were no help at all.
Terrible service!