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Horrible customer service and work ethic! Been about three weeks now and still no updates on where my package is! It shipped 10 days ago and still nothing. Keep chatting with representatives who have no clue where your glasses are and continue to repeat "keep checking in for an updated status". Ok... I've been checking in for more than 2 weeks now. They really aren't any kind of help. Where are my glasses?!
C C.'s review of GlassesUSA earned 18 Very Helpful votes
“I'm having the same issue. I paid $120 on April 11th and they STILL haven't finished making mine. It seems like a scam. I want my glasses NOW.”
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This is my first time ordering glasses online. I much prefer a store where I can try on, but this...
Dear Valued Customer,
We are sorry to hear that you have experienced delivery issues with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We will update you on the delivery status of your glasses promptly.
Thank you for your patience.
Yours truly,
GlassesUSA