Ordered a product from this company on Feb. 2 and my Visa card was charged Feb. 3. I called the company at the beginning of March to check the status of my order and their phone number was disconnected. I emailed the company and received a generic "out of office" response. I found another email address on their website and sent another email. I finally got a response telling me they are in the process of setting up a new store and will ship my product asap. I emailed them back and asked that they just refund my Visa card because their service is unacceptable. Their response was that they don't have my Visa card information for the "protection of my privacy". I contacted Visa and explained everything and they reversed the charges with no problem. Within two days, I received an email from Spa Boutique telling me my product has been shipped directly from the company that makes the product I ordered because they are no longer carrying that line. This was 6 days ago and I'm still waiting to receive my product. I wasn't given a tracking number, so who knows if it will actually come... but at least Visa reversed the charges so it doesn't really matter! Worst company I have ever dealt with...