C B.

We visited my wife's family for a 3-month stay in the Philippines and subscribed to talk and text monthly plan. We spoke with 3 Globe sales people who all suggested a 6-month plan would be best for our stay and the account would no longer be charged after 3 months of inactivity. Monthly billing statements were issued after the 3-month period and sent family members on our behalf to the local office, on multiple occasions, to resolve the issue. Globe would not assist them and demanded that we come to their office to speak with them. We were then threatened by a collections' agency to pay for the extended services that we did not agree to, including a termination fee that was not disclosed when signing the contract, in order to close this account. We continue to share our negative experience with our extended family and friends. Bye-Bye Globe!