C B.

I have just had the displeasure of receiving a duty charge from the post office (UK) because my order, WITH mailing fees, amounted to £19. NOW I have been slapped with an ADDITIONAL £12 to retrieve the order. Somehow, SOMEone did not read that order correctly and tacted on the mailing fees as a TOTAL to be subject to duty. CLEARLY they only had to put the goods amount.

I spoke to an iHerb customer service representative (******* Harley Knox Blvd, Perris, CA ******* USA) and she relayed that they are not responsible for the duty charges. No matter HOW many times I tried to explain that the actual order amount was less than the allowed amount, I was told that this was not their responsibility.

I then explained that I would be sending the order back. She responded that shipping fees etc would not be refunded, which would total the amount of the order-- FULL STOP! So now I am stuck with PAYING DUTY FEES (their own $#*! up) which is not worth the amount of the product initially and I CANNOT send the order back without losing the total cost (shipping and all) of the order!

DO NOT ORDER FROM THIS COMPANY. YOU WILL BE DONE.