Really frustrated with this company.
1) Cleaners that are away for weeks on end and yet no one else is rebooked to come and provide your service.
2) Cleaners that are not professional and will barely touch the place. We had maggots found in a rug in our flat literally hours after a cleaner had been. I've had to ask repeatedly that even basic tasks like hoovering be done in all rooms.
3) Our bathroom sink was damaged and no apology or warning given by the cleaner, we just came home late to find the sink jammed with water in it.
4) Same cleaner does not always come to clean so no guaranteed standard of service.
5) No ability to speak to staff on the phone to deal with these issues, just told everything must be done by email.