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Received order after having misunderstanding no complaints happy with item and customer service
Purchased 1 month ago, status states warehouse awaiting... welp no nothing. Reached out twice for help first time they hung up on me then blocked me! I didnt curse nor was i rude sent several messages throught the website and Facebook messenger,! Still nothing. Im an idiot and will refer all my clients to stay far away from this site also advise vendors to stay clear. Image doesnt show full info due to keeping my privacy but as you see nothing. Other patrons of this site said that they will respond on here by saying contact them but they could not get through either so now I joined point the I got screwed club.
After ordering two of the exact same items with the exact same prints, only to find out so that the two items I purchased mermaid in two different countries and mailed in two separate ways! The status to process the order took about a week and to my surprise after I inquired about the items for two days one item was finally shipped, after speaking to a live representative on two occasions I was assured my item would be shipped and arrived within a certain amount of, again inaccurate! One who shipped UPS from 2 hours away from my location in Florida to arrive a week later... second item just shipped from a DHL company from overseas again it is nowhere close to being delivered! Again two items with the exact same print from two different countries shipped at two different times and obviously arriving at two different times?! The representatives AR reading from a scripted statement I'm assuming. If I would have known $50 for an item would take two or three weeks I would have went to a local print shop and did it differently. The advertisement is obviously misrepresented and misinformed
I would highly recommend to do your research in your local area for the exact same items before ordering from this site it is obvious it is multiple sellers or bitters operating under one name. Good luck and buyers please be very aware!
* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Cat T.'s review of Redbubble earned 2 Very Helpful votes
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Hi Cat,
We're truly sorry for any inconvenience caused.
We work with specialized fulfillers all over the world to print, process, and shipping your order in a timely fashion. Because each item is specially made just for you, it may take up to 3 business days for your order to print before shipping. Your location and the type of product will affect where the order is printed and shipped from. If you have different types of items in your order, they may be printed and shipped separately from different fulfillers.
For more information regarding our printing and shipping process, please have a look at the following article:
http://rdbl.co/1Qj6SVe
Our apologies again for the unfortunate situation. If you still have questions or concerns, please reach out to us through our Help Center so we can assist you further.
Warmest wishes,
Redbubble