Cat L.

I'd like to add a warning to any new customers who are thinking about purchasing this box: This company is no longer running. The customer service has not replied to me inquiries, their Facebook page hasn't been updated, and boxes have stopped. I purchased a two month subscription for family and they recieved the first box fine (in December) but since then there have been no communications or updates and the second box (set for January) is still "pending" and has yet to arrive. I've sent multiple e-mails to them and their Facebook and have yet to hear a reply. I was charged for two months and I have little hope that the money will be returned to me. So in an effort to help other people not lose their money, I wanted to post an updated review (which wasn't paid for - most of the good reviews you see are from people that were either paid or gifted boxes, no people with real, active subscriptions). They also will not delete your account information so they have your credit card information forever. I will have to cancel my credit card and get a new one because I don't trust the company not to use or sell my information. So again, I cannot warn enough again this company.

Address: ******* NE Airport Way Suite K******* Portland Oregon *******

*******@awesomepack.com
mail60.suw13.rsgsv.net

Not only is the customer service bad (and that's putting it kindly), but they are completely unable to handle an honest review on their public page. After posting an honest review of the nightmare customer service (or lack there of) and my extreme disappointment, my post was deleted within minutes. It's amazing how prompt Conscious Box is to clean up the complaints on their page yet they are unable to response to an e-mail within a week (actually, it may take longer. I've sent two e-mails over a week ago and have yet to hear anything back). No tracking information or box have been sent to me, despite having ordered it on the 9th of May. I wish I had done more research into this company before committing to a subscription. Any company that doesn't list a phone number should probably raise a huge flag. For more honest reviews, read the other posts on this page (they're all similar complaints) or go to the Better Business Bureau website and look up this company.