Cat L.

Purchased 3 items at same time. 2 never arrived. After various emails back and forth, they wanted to refund item costs to their wallet which I refused. Again further emails and I finally was refunded items cost but not postage costs. This became a battle. I got postage refund on lower cost item after stating distance selling law, however higher postage was not returned and they kept stating that they don't refund the postage as a courier was paid! They couldn't give me courier details and stopped responding. I went to PayPal and escalated my complaint which found in my favour. This took 4 months from the date of purchase and so much stress with emails. Their terms and conditions are dubious. Do not purchase from them as you will be going round in circles and get nowhere. Disgusting company who only want to take your money and goods are still supposed to be in transit since January 2021. Buyers beware. Remember that you are fully entitled to postage refunds.