Incompetent. They have no customer support, they are only interested in getting advertisers on their website. The site is not maintained, nor does is check that it's information is up-to-date and correct. Also they put doctor profiles on their website without even contacting the doctor! A family member of mine, finds himself on that website without his permission, and with his home phone number and address NOT the office phone and address on the website. The website provides no telephone number to contact a person. The provide email, but after 3 days, has still not responsed to any email. What kind of customer support is that?