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This company is fraudulent. Do not order from them. Why are they allowed to sell in the USA. They sent a pair of defective $219.00 gym shoes and the cost was $65.00 USD to ship back. If it wasn't for my bank, I would have never received the $219.00 back. STAY AWAY!
Update: The seller sent me a message stating that she refunded all to me, the shoes and the shipping of $64.70.Not true, never received the shipping refund and my bank refunded the shoes, not DHGate.
I never received the shipping refund. They request your PERSONAL checking account so I went the western union route, added my city and state. I keep receiving notifications that the city and state are incorrect. This is something faulty on their side. This company stinks. I will never see my money. They owe me $68.40.
May 24 2016: Still no refund, no email response from DHGATE. I think I have 30 emails to them. I will never see my money.
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Cathy!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate Customer Service