Cathy L.

My facebook business page was hacked by someone who assigned themself as page admin and removed me. It is absolutely impossible to get any assistance to resolve the problem. I can't even report it because I kept getting the message "you are not assigned as an admin to any pages." Well no kidding. That's the problem. Facebook is no help at all, and has no customer service assistance. There are more effective places to advertise, and virtually anyplace else is more secure. If you're a business, dump facebook because they certainly don't care about you!

I've been a T-Mobile customer for 12 years. Used the phone, paid the bills, went into the store every couple of years to upgrade the phone. Then I decided to switch plans to take advantage of their military plan. It was my first real experience with their customer service and it was a total joke. 90 minutes in the store as their own representative tried without success to get customer service on the line. An hour in, they realized, "Hey, we can take care of this in the store on the computer." THAT shouldn't have taken an hour. Should have worked too, but it turns out their computers were "down." So I come home and call 611, find out everything the store rep told me was wrong and I have to start from scratch. I get transferred to the dreaded customer service number. 90 minutes on hold and nobody every came on the line. It looks like after 12 years, I'm going to be changing CARRIERS instead of plans.

AirBnB takes a completely one-sided approach to the rental process... ie the renter is always right and the owner is always wrong. What does that mean to you as an owner or manager listing your property on AirBnB? It means that guests who make exaggerated complaints, unreasonable complaints, or even outright false complaints are unquestioningly handed refunds with no recourse or appeal. Doesn't matter if you can document the false or exaggerated nature of the complaint, AirBnB doesn't care about owners. Savvy travelers know this and take advantage of it. Owners are better off putting their time and energy into advertising elsewhere.

I ordered a birthday book...7 weeks ahead of when I needed it, to make sure there was plenty of time. I got a shipping notice 3 weeks later but the item never arrived. So I reached out to customer support, and got absolutely no response for three weeks. Eventually sorted it out (or so I thought) and they said they'd ship a replacement. I got a shipping notice. Ten days after that, customer support said they couldn't ship to a po box so please provide another address. (Obviously the shipping notice wasn't real, right?) I eventually received the item 99 days after ordering it. The birthday book is fun, but be aware they've shrunk down newspaper front pages to fit and the resulting print is very tiny. Have a magnifying glass handy if you actually want to read it. The other items I ordered arrived without any problem, and they were fine, though for the price I did have higher quality and uniqueness expectations.