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Having moved back to New Zealand after 5 1/2 years living near my family in the US I was thrilled to hit on the perfect Christmas gift to send my parents: a memory-filled photo blanket of them, my 5 siblings, our spouses, extended family, family friends, and pets. Campfires, other Christmases, their 60th anniversary party... I felt it was perfect. Then I was amazed - it even arrived on Christmas Eve! So... hearing they never got it broke my heart. I'd put their old street number on it (one door away) and that's where UPS left it. But from there, it disappeared. (Beyond me why anyone would steal a blanket chock full of an unknown family's memories). I was expecting to buy a replacement but instead Alaina simply wrote to say another had been shipped! Unbelievable! And it wasn't even their mistake! Collage.com must lead the pack in customer-service! And the fact I'm preparing the design of my 4th blanket now speaks to their product quality! High fives in all directions.
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Hi Cathy, this is Shell with Collage.com. I'm so terribly sorry your package was stolen, that's not okay! I appreciate you giving us the chance to send you a new one. :) I will be sure to give Alaina a shout-out to our team! The project you made sounds so fun and like such a sweet gift idea! Thank you for your kind words and for trusting us with such an important gift! If there is anything I can help you with from here please do let me know. I wish you a very happy new year!