I have bought numerous items from DressLily, everything from swimsuits and other clothes to accessories, jewelry, and wigs. I have only had a missing item once--it just didn't make it in the mail to me. I contacted the seller via DressLily problem resolution site and the seller addressed me quickly and courteously. I was offered 3 ways in which I could resolve the problem; I chose to have the item re-sent to me. It arrived super fast, and I let the seller know. DressLily followed up on the item quickly and offered to do whatever it took to make sure I was a happy customer. In my opinion, DressLily is an excellent place to shop, not only for their prices and wide selection of items, but also for their courteous service and going the extra mile to assure customer satisfaction!