I sent in a huge bag of clothes. They kept 7 items, one brand new pair of BKE jeans value 78.00, Joe's jeans, worn twice value 100, a pair of shoes worn once, a new without tags skirt and shirt and a Vince Camuto leather bag (paid 199.00). They gave me 20.00 for all 7 items... then they took out 9.99 just to set aside the items they didn't want and then charged me another 4.99 to send the back back so they are giving me 5.00 for items they will sell for 200. Please don't send them your clothes. Sell them at a garage sale or donate them for a tax deduction. They are crooks.