Cathy B.

I purchased a gift card in March and when I got it I checked my balance and it was $100.00. About 2 weeks ago I had some bad gift certificates (from another company) and in the process I found out that people are selling their certificates and then after they are sold they dispute the charge. That's why so many of the cards are giving $0 balances. Once I discovered this I checked all of my gift cards and turned up 2 more bad certificates. The one I had purchased over a year ago but when I contacted that company--without question and without hassle--they refunded the money. When I contacted ABC I got nothing but a runaway. They said I contacted them after the 45 days (which is true) but they told me that they tried to contact the seller and can't get the money back so I'm out of my money. However, I contacted the gift card place and found out that the certificate is still in dispute and technically ABC still has the money for that certificate. So, they have MY money and I have a worthless card but they are REFUSING to refund the money. To me this constitutes fraud. Had they been out of the money that would be a different situation but they are not of the money. Besides, when a person checks his or her certificate and finds that the amount is correct and that the card never expires, who would even expect to find that the card BECOMES worthless? They really need to WARN the buyer about this possibility. PLEASE keep checking your cards (perhaps every week or two) so that if a discrepancy occurs you can contact the company AS SOON AS POSSIBLE.

They brag that they have all these levels of fraud security and that an invalid card is rare--but it doesn't sound rare by all of these reviews. My suggestion is that you buy your cards from Raise.com or giftcardzen.com where you have longer protection periods and where there's no hassle (at least not for me) when a refund is requested. I've had about 20 bad certificates from Raise.com but they have refunded me for EVERY card I reported. Service like this will keep me coming back to them but I don't ever want to buy another card from ABC.