First of all, no mention of cost was presented when I first began building my resume on this program. After spending a lot of time on it, up pops the $2.00 fee for instant access. I had already invested my time and did not mind paying that to download my resume. Much to my surprise, I was billed $59 the next week for a membership I did not want or need. I tried to get a refund and they refused. Horrible company, horrible representation on their website. Avoid them like the plague!