I ordered boots in Oct. 2016 for my granddaughter's birthday. I did not realize at the time that they would be taking from my card automatically every single month. My husband realized this in January of 2017. I called and spoke with Rosie, who informed me I would have credit for 2 months of the charges, but I would have to pay full retail prices instead of the Fabkid prices, but they would cancel my membership. Wasn't happy about that, but okay, whatever. I assumed it would then be taken care of. Since my husband handles all of the bills, I did not pay attention to the bank statements each month. That is until he told me we were charged again. I went back through our statements today. I have been charged every. Single. Month. Since that phone call. Not a happy camper whatsoever!
Hello Cathi,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar