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I used to love Lulus but from my recent purchase experience its very inconvenient for their return service. They charged for the shipping for return packages. Also, it really upsets me that they assumed a missing item in the return package was by my mistake. The customer service isnt helpful at all.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Catherine W.'s review of Lulus earned 3 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hello Catherine.
Thank you for leaving a review. I am happy to help you with any of your concerns. I can confirm that you were not charged for returning this package on our end. I did see 70009512 was charged. I went ahead and refunded that as a courtesy. We offer 10 days from the delivery date to postmark your return for free shipping, after that it is a $7 fee.
As for the missing item, I went ahead and refunded this although it was missing from the package upon opening. Again, I am sorry for any inconveniences. Is there anything else I can help you with to improve your experience and review?
I hope to hear back from you soon. Have a great day!