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catherine t.

Contributor Level

Total Points
87

1 Review by catherine

  • JustFab

12/5/16

They won't let you cancel your account. Their website says you can chat with them 24/7 but that is not true. It's close to impossible to get a hold of a human being on the phone, which is the only way to cancel your account. I stuck it out one morning, though, and ONE HOUR later I finally convinced the guy to say something other than "Yes, essentially your account is closed." I knew this was a way for them to continue charging me since he wasn't actually answering my question which was "Will you be sending an email confirming my account is cancelled? Please verbally confirm my account is cancelled." He did everything to dance around this. THIS IS A FRAUDULENT COMPANY! Anyway - I was surprised to see that they actually did send me an email confirming my account was cancelled. But don't get excited! Because I was charged the next month! I tried to get a hold of a human being. No such luck. You cannot even write to them! I decided to take a breath for my own sanity's sake, and let it go until the following month when I would remember to (if necessary) skip the month and then try to reach them again. What do you know! I just got an email telling me to remember to skip the month so I won't be charged! If you do cancel all of your plans for at least one ENTIRE day and night in order to speak to someone on the phone? SADDLE UP! Because they are going to speak to you as though you are a moron, and when that doesn't work they are going to simply start ignoring your words and repeating over and over again, "You have credits you should use so let's use those and you can call another time if you'd like to reach us." That's just the beginning! They are going to eventually become so rude to you that you'll want to hang-up (and I'm sure this is another way for them to get most sane individuals off the phone before cancelling their account.) If you're zen enough to still be talking with them past this point? They will cave, tell you that your account is essentially closed, and then they will hang up the phone and have a good laugh. I am now going to cancel my atm card since they ignored my request to even skip this month and CHARGED ME FOR A THIRD TIME AFTER "CANCELLING" MY ACCOUNT. Cancelling my debit card means contacting all the companies with whom I have automatic monthly bills paid... and many, many more annoying things that I shouldn't have to be doing.
What do we do? THIS IS HORRIBLE. DO NOT DO NOT DO NOT SIGN UP WITH JUSTFAB! DO NOT!

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