Catherine T.

The first book I had Blurb print, a 239-page hardcover photo book, came back with 56 pages put into the book in reverse order. There was also a defect in the cover, a ripple across the middle of the front and back, as if there was an extra piece of cardboard underneath the cover image. I submitted a support request the day the book arrived with a detailed explanation and several photos that documented the issues. I expected that within a few days Blurb would offer to either reprint the book or give me a full credit for use in the future. It has been 2 weeks and my support issue is still open with no response from Blurb. After waiting a week for a response, I had the book printed again at further expense to me. So, at this point, I would no longer be satisfied with having this book reprinted. It is too late for that. The only fair resolution I can see now is for Blurb to refund my money or, at the very least, to give me a credit for the full amount I paid, which I could use in the future for another book. Now that I have discovered this site and seen what kind of customer service others have experienced, I am not holding my breath. I am looking for another printing company.