Catherine S.

I own a handyman service and have been with Thumbtack for 2 years. I just got off the phone with customer service asking them why they charge so much for leads that never pan out. I asked customer service why they charge for a lead if I return just one email and they consider that contact a solid lead. I told customer service that I felt that being charged $75 for returning an email is wrong. They made me so mad that I ended up hanging up on them. I do feel that they are creating false leads just to be able to charge your account. Do not use this company if you are a customer or a pro. This company is a scam. The only reason I gave him one star was so I could submit this review.