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Catherine S.

Contributor Level

Total Points
164

2 Reviews by Catherine

  • Personalization Mall

12/22/20

Ordered gifts for a 21st bday on 11/30. I still dont have them and it is 12/21. No gifts to give nephew on bday. Ordered christmas gifts 2 weeks ago dont have them either.
Customer service appalling. No one to pick up phone and wont reply to emails. Will never order from them again.

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Personalization M. – Personalization Mall Rep

Hello, Catherine. We apologize for the delivery delays on behalf of our carrier partner. Can you please reply back to the private message we just sent you with your order number so that we can look into this for you?

  • FragranceNet

2/14/19

On Thursday 02/07 at noon, I ordered 5 items for Valentines Day gifts. Website said 3-5 days so I assumed a week was plenty of time. It should have been but they didn't ship it out until 5 days later on Tuesday 02/12. So I have no gifts to give for Valentines as package wont be here for another two days. I am very upset and when I called they were extremely unhelpful, said I should have done expedited. I said a week should have been enough and was told they must have been busy TH and FRI so didn't get to shipping it, are closed weekends and were not sure why it didn't go out Monday. Bottom line they finally shipped it Tuesday and it is 3-5 days from the day they sent it (five days after I ordered it.).

I will never use them again. They ruined Valentines for us and didn't care and there are too many other companies to give my business to.

Catherine Has Earned 4 Votes

Catherine S.'s review of FragranceNet earned 4 Very Helpful votes

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