catheriner41

Catherine R.

2
Level 2 Contributor
Boston,MA

Contributor Level

Total Points
568

5 Reviews by Catherine

2/3/22

I ordered online two (5201-76) battery operated COUNTRY candles 6" $8.95/ea., flicker bulb, 64" cord, fluted base! What arrived was (two 2) Primative (5201-76B) 4.5", flat base, non-flicker bulb, with a 60" cord@ $9.85/each. Attempted to converse with "customer service rep", who was beyond rude and condescending, telling me, "they had a snow storm, she was the only one there, etc, etc." She was totally detached in listening to my problem, talking down to me, talking "over" me and just wouldn't LISTEN. When I finally got to state my issue, she told me "You ordered what you got!" What I got was NOTHING like what I ordered! I know EXACTLY what I ordered because I printed out picture. She initially hung up on me, I immediately called back! Again RUDE, rude, rude! She tells me "you're not listening to me!" Absolute disgraceful behavior. She snaps at me "BARKING: "I'm just going to send you a return label" I said "Thank you"-again she hung up in my ear! Customer service is non-existence at this facility. Could not include photos on this site-tried x 5, that's my limit! I then read reviews on Battery Operated Candles, apparently this company is notorious for their putting people off once the sale is made. My advice would be NOT to do business with this company-they do not want to stand by their products!

Tip for consumers:
Don't order from this company- if anything is wrong with the order/product, they are not receptive to helping you!!!! Read the reviews!

Products used:
None! The company played a "bait & switch" for a more expensive item that was NOT what I ordered!!!

Service
Value
Returns
27.8K Views
11/15/21
Verified site experience

Times out TOO Soon- had to re-enter info 3 times! Don't want to hear about security-there was less than 5" intervals! 1

emilyf40
Houzz T. – Houzz Rep

Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day.

110 Views
10/17/21

They charge your card at time of order 9/28/21- still have NOT rec'd item just short of 3 wks wait! Tried their online chat-no one responds. Save time & aggravation, don't buy here!
S-101012033 September 28,2021 Paid Fulfilled $13.98- NOT FULLFILLED!

1/23/18

There is no such thing as customer service with this company! They are horrible! Their links to customer service are not functional- their "live Chat" sends a msg that "they are too busy to respond". DON'T DO BUSINESS WITH THIS COMPANY- YOU WILL REGRET IT!

11/24/17

I was about to submit a sizable ($) order when I entered a promo code for free shipping-after hitting the submit button I went back to my cart, to my complete surprise and disgust, found that ALL of the prices on my order had increased, some as much as 100 %- will NEVER do business with them again. *BUYER BEWARE! As this is a very profitable practice, other companies may be doing the same! ALWAYS check & re-check your prices before hitting the "pay" button. I am totally outraged!

Catherine Has Earned 48 Votes

Catherine R.'s review of Rotita earned 21 Very Helpful votes

Catherine R.'s review of Victorian Trading Co. earned 19 Very Helpful votes

Catherine hasn’t received any thanks yous.

Catherine Has 1 Fan

jackies208
Jackie S.
1 Review
6 Votes

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