Catherine P.

We hired a plumber to fix a minor issue in our bathroom. Did all our due diligence by hiring someone with positive reviews and who was licensed.

We came home to find that this plumber had left the shower running ALL DAY LONG, causing massive flooding and thousands of dollars of damages in our home completely ruining our downstairs living room ceiling. We of course contacted Task Rabbit who claims to have insurance against these types of issues that were caused by their Taskers. After over a MONTH of waiting and emails, they claimed that it "does not qualify" under their insurance policy.

Let me make this very clear - Task Rabbit's "guarantee" or "insurance" is completely fraudulent. They WILL NOT protect you in the event that someone destroys your property. How on earth does hiring a LICENSED PROFESSIONAL ON TASK RABBIT, to do a simply bathroom plumbing job, who then proceeds to be insanely incompetent and cause THOUSANDS in damage to your home not qualify under their insurance? So what is covered, Task Rabbit?

Avoid this service at all costs. Their customer service reps may talk like they empathize, but the actual people in charge of making sure your home is kept safe and people are held accountable for damages simply don't give a flying f*!@.

Insanely disappointing.