Catherine O.’s Reviews of Eyebuydirect & more

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Sunglasses

9/27/17

Their website is completely effy -- I can't long on to my account to see the order I have placed, although I have received an order confirmation to my email as well as a PayPal confirmation.

I tried to change the password (although I know for sure what the password was), but I never get a link sent to my email to tell me what the password is.

I called the customer service (btw their number is totally hidden somewhere on their website), had to spend half an hour on the phone yet the customer service person could not fix the problem. Also, the customer service person was impolite and unprofessional, and unhelpful.

I also wasn't able to track my order using the link on their website -- it kept on saying that my order number was invalid.

It's been two weeks now that I have placed my order and I haven't received my glasses yet. Also, as previously mentioned, I can't track my order -- which makes me wonder if my order was even processed at all although I have paid for it.

I DO NOT RECOMMEND. This company really sucks.

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Leo L. – Eyebuydirect Rep Over a year old

Hello Catherine,

We apologize for the inconvenience you experienced with us. Your feedback with our website is highly appreciated. We will be glad to raise your concern for us to improve our site.

Regarding your order, kindly provide details of the order such as order number, phone number, email address in order for us to track you order.

You may call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST

Thank you.