After over three years of caring for horses, dogs, reptiles, fish, birds, pocket pets and more, and loving it, a homeowner came along that misrepresented the situation, reneged on the agreement and was emotionally unstable and threatening. The home we dirty and rat infested. When I opted out, Trusted Housesitters bought hook line and sinker the story of the home owner. She was intense, vicious and nasty. I felt betrayed, after all the money I have brought in to TH via new homeowners that I referred to them. They make money off of our work, we work for free, and sometimes it is allot of work. But TH would NOT remove this bad homeowner from the site. This shows me that they do now protect the people bringing in their revenue. Not a good company, I do not recommend them.
Hello Catherine,
I am sorry to hear that after years of successfully using the platform you had the experience described in your review. Due to the information you have given, I am unable to locate your account with us, however, please be assured that we always investigate any members complaints in a fair and unbiased way, using only the evidence submitted by both members.
I am sorry to read in your review that you were unhappy with the outcome of the complaints investigation. I am more than happy to look into it for you. Please do get in touch with your account information to support@trustedhousesitters.com FAO Carla.
Carla
Membership Services Manager
TrustedHousesitters