Catherine M.

Just to warn you that this is the worst service ever. They do not have any responsibility for nothing. My husband bought a ticket fly using this website and suddenly he ended up booking with the company directly which is American Airlines and they didn't give any confirmation of this transaction. We thought that it was not a purchase made cause we haven't been charged so we bought the same flight ticket from American Airlines to Flight Hub where it went well. Then 5 days after we found the charges that we made using Kayak and when you go through its privacy terms, there is no way to get a refund. We spoke to American Airlines cause we have double ticket flights and they say we can't get a refund cause is a non refundable ticket. We explained to them the issue and we didn't receive any notification from them but AA say that they only can give us credit for 2 years, what the heck!. Very disapointed of both Kayak and AA, they have the worst service ever and I won't buy any tickets from them even though they say they are the cheapest. Be aware!