catherine m.

On 10th August '09 I placed an order for a SUPPOSED wonderdrug called Acai Berry with www.acaiberryexclusive.com. I confess I did not read the small print thoroughly enough. I since have suffered FOUR deductions totalling roughly £330 (£82 each time) from my credit card! I had unwittingly signed up to a continual supply of this product! It was only today (2nd October 2009) on receiving a package in the post, did I realise my mistake! I opened the parcel to discover a tub of acai berry pils and a bill for £82. I felt sick and, to be honest, cried as I can ill afford this! I immediately phoned them and told them I was recording the call. I asked for the name of the person I was speaking to and explained my predicament. I cancelled my order with the company and was given a cancellation number. I asked about a refund and was told to expect an email regarding my refund in the next 2-3 days. I then asked to speak to a manager and the call centre person said he could not help me. He then hung up. I rang back and the next person told me I would not get a refund and then hung up on me when I asked to speak to a manager. I immediately phoned back and, by chance, got the same woman. She hung up again. I phoned again and the next person again hung up on me. Each time I remained relatively calm and stated that I merely wanted to speak to a manager! Each time I recorded the conversation. The last person I spoke to told me I could not speak to a manager and just directed me to the website (www.acaiberryexclusive.com). I have put the whole thing down to stupidity on my part but I wish to warn others! Can you PLEASE mention this website on your programme so that others will not suffer the way I did. I am a mature student and, as with most mature students, am financially struggling; so this has put a severe dent in my account. The other thing I wish to mention is the refund policy. It states that 'You' may receive a refund you ordered up to 30 days after Your order. But they craftily did not bill me for the first order until the 27th September and then billed me for the next order the following day (28th September). What I am trying to get at is that I believe they deliberately left the billing of the first order until the second order was due so that I would not reminded in time to cancel the order! I hope this makes sense?! P.s. They are also linked with viv3labs (refer other complaints on this website).