Catherine L.

I booked tickets last week for our honeymoon. I wanted to select seats, but it was definitely not clear HOW to do that. I selected "together" to ensure that we would at least be sitting side by side, but in my final reservation it shows "any" seat, with the following note "We have transmitted your seat request to the airline directly. We do not guarantee that your requested seat will be confirmed. The confirmation of the seat you've requested is contingent upon the airline's guidelines for the chosen fare type."

WHY charge a seat selection fee if there is no guarantee that we can actually select our seat? Nowhere I have seen that I could/needed to select another fare if I wanted to select my seats.

I called flight hub directly to get some clarification, went through the options to talk to someone about seats, waiting a good 10 minutes (WITHOUT even music or a "please wait while we answer other customers" notice that at least tells you that you are not waiting for nothing...) before hanging.

I just research "seat selection flight hub" and find that other have similar issue.

I DO NOT recommand to anyone to use flight hub from the result I've seen.

With the recent overbooking issues with United Airlines, I'm actually concerned that we won't get on our flight to get to our honeymoon. How romantic is that?!

UPDATE:
I provide my reservation number to the Flighthub rep that contacted me. They looked at my reservations rapidly, and agree to provide a refund. They also advice to contact airline directly for seat selection, which I'll do as soon as I get a refund from Flighthub.

I changed my rating from "Doesn't get any worse than this. Stay away" to "average". I definitely had better reservation experience with other websites, and Flighthub disclaimer lack clarity.