CATHERINE G.

We are a small Bed and Breakfast business in Cumbria in the UK. We have never given Airbnb our details and have never asked to be registered with them. Twice now we have had telephone calls from people who say they have booked our accommodation through Airbnb. In both cases they were advised that we had accommodation available and in one case they had already paid money and received confirmation by post on headed notepaper displaying the heading from our web-page. In neither case have Airbnb been in touch with us. AS FAR AS WE ARE CONCERNED THEY ARE USING OUR DETAILS WITHOUT OUR PERMISSION AND IN OUR OPINION POTENTIALLY MAKING FRAUDULENT USE OF THEM.