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December 1st I ordered two personalized pictures. The first one came on December 19th, wrong picture, Called advised them, sent picture of picture plus shipping label. Back and forth emails with no definitive answer. I asked them to send a shipping label so I could send the wrong picture back. Customer service told me I can't send it back until the original owner complains of non receipt. What! Finally, today they advised me they will reorder my original order. Again I asked for a shipping label to return item. Still no response. I have paid over $500.00 for different items from this company but after this no more. It may have started off as a good company but now it's gone downhill with mix ups and shipping
Catherine C.'s review of UncommonGoods earned a Very Helpful vote
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So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the...
Ordered the smallest thing and came in a huge box with another huge box inside WITH PAPER. The...
There are many lessons for us here. Thank you for sharing this with us. We're all so very sorry for everything that's gone wrong.
SiteJabber doesn't give us enough information to be able to tie a review to a customer, so we'll be sending you a private message shortly. We're anxious to hear from you so we can try to make this right.