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catherine c.

Contributor Level

Total Points
86

1 Review by catherine

  • Tory Burch LLC

7/2/18

As a long term customer of Tory Birch, I was disappointed to be refused a credit or exchange on a pair of sandals never worn, with the receipt but without a box.
The same manager of the store was kind enough to accept an exchange of sandals two days before bought on the same day without a box, and never worn. She gave me a new pair without the box, which was fine.
To my surprise for the same issue of poor manufacturing, she now refused to exchange them (without the BOX.) I explained to her that I have been a loyal customer and NEVER returned anything else except the other pair of shoes (which had a torn seam).
She offered to stretch them, but I did not wish to have them stretched because the problem was with the rough leather (plastic?) used to make the shoe and with the heat of summer was very irritating to skin while walking.
When I told her she lost a customer, she told me she didn't like the conversation and walked away. If she would have explained two days before the BOX was the issue, I would not have brought it back and would not buy shoes there anymore, but would have stayed a customer.,
The manager made it clear now, that she was sorry she exchanged the other pair and her arbitrary decisions didn't make sense. She explained it as being nice the first time?
I will no longer be buying any Tory Birch products in any stores, due to the fact customers are not valued and decisions are based on a sales or managers whim that day.

catherine Has Earned 6 Votes

Catherine C.'s review of Tory Burch LLC earned 6 Very Helpful votes

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