Catherine C.

We tried to book some holiday accommodation with Homeaway in Australia, and we found ourselves wasting our time for almost one full week, without success. We didnt get an answer within 24h for the first 2 properties we made a booking request for, so these booking were cancelled, and with the other 2 properties we tried to book, the price quoted on the website was significantly lower than what the owners requested when they contacted us, so these 2 bookings were cancelled as well. Each time, we had to provide our credit car details, and commit to pay 50% of the fee, So obviously we could only made one request at a time. While we were wasting our time, other properties were being booked, and we are lucky we finished up finding something, not through Homeaway, though! I sent a customer feedback to Homeaway, and I never received an answer.