I ordered my dog's meds and even ordered the overnight shipping so he would get them in plenty of time. After a week I contacted them to find out where my order was and they said my vet needed to speak with me before authorizing the meds, except they never conveyed this message to me. So my dog is out of his necessary meds and they never offered to try and fix this or contact the vet or try to expedite my order. Do not use this company.
We're very sorry that we were not able to complete your order. When a prescription medication is ordered, we contact the veterinarian for the prescription authorization. Your vet's office told us that they wanted to speak with you before they would approve the prescription. We regret that there was a miscommunication and you did not receive our notice regarding the status of your order.
~ Abby, PetMeds Pro