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Cassie r.

Contributor Level

Total Points
80

1 Review by Cassie

  • DressLink

9/21/17

This site is a scam. They'll send you what you bought sure, but if you try to return it it's a hassle. I bought shoes from them, tried the shoes on and found they didn't fit. I put them back in the box until I sent them back. Return shipping is ridiculous. They don't provide a shipping label, even if you bought the insurance. You have to pay shipping out of pocket and they "refund you". Then, after a week, they communicate between USA and China and finally receive your package they said that they are used and will not issue a refund. The shoes were brand new and they just want to keep my money. DRESSLINK IS A SCAM.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Hi Cassie,

I'm so sorry to hear that, Free return service is provided for the customer who paid for the return insurance.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Is there any misunderstandings on the policy? If the return items is received in good condition, we will make a refund soon.
If it is used, customer service will contact to explain the details and offer partial refund as compensation.
If you can't get a good service to solve this problem, please email me at sales@dresslink.com
I will help you solve it until get your satisfication!

Echo Peng
Dresslink Customer service Dept

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