This site is a scam. They'll send you what you bought sure, but if you try to return it it's a hassle. I bought shoes from them, tried the shoes on and found they didn't fit. I put them back in the box until I sent them back. Return shipping is ridiculous. They don't provide a shipping label, even if you bought the insurance. You have to pay shipping out of pocket and they "refund you". Then, after a week, they communicate between USA and China and finally receive your package they said that they are used and will not issue a refund. The shoes were brand new and they just want to keep my money. DRESSLINK IS A SCAM.
Hi Cassie,
I'm so sorry to hear that, Free return service is provided for the customer who paid for the return insurance.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
Is there any misunderstandings on the policy? If the return items is received in good condition, we will make a refund soon.
If it is used, customer service will contact to explain the details and offer partial refund as compensation.
If you can't get a good service to solve this problem, please email me at sales@dresslink.com
I will help you solve it until get your satisfication!
Echo Peng
Dresslink Customer service Dept