Cassie P.

#ups #UPS #deliveryfromhell
I ordered a bed frame from Wayfair which is great! Unfortunately they use UPS as their shipping company. I was told my package would be delivered on November 27. My sisters death anniversary falls on the same day. I called UPS and asked if it could be pushed back to the 28th of Nov... they SAID NO it had to be the 27. They also couldn't provide a three or four hour window in which the delivery would take place. They said between 9am to 8pm because of this i didn't get a chance to visit my brother or even go visit the accident site on that day. By the time 9 pm rolled around NO delivery! A lady from the local shipping facility (steeles location toronto Canada) Who had (had a Caribbean accent didn't get her name) called the morning of the 28th. She was EXTREMELY RUDE! Which to me is Disgusting considering the situation... I was told by this lady the bed was never on the truck the day before! WHAT? I was told four times by UPS the day before this was out for delivery? Of course I was SOOOO MADDD to say the least and she hung up on me. You cant call the office back so at this point I don't know where the bed is. I call Wayfar, I spoke with a very nice lady who refunded me 50% of my order (which was nice) she also called UPS and they confirmed my bed would be delivered between 3pm and 7 pm... well 7pm rolled around and guess what NO BED! I call wayfair back and the man who answers this time calls UPS himself while im on hold and guess what? He comes back and tells me that UPS wouldn't be delivering this for another 2 days! WTH! And while i am having this conversation the UPS man shows up at my door with my bed! SO there seems to be ZERO communication between the local shipping office and the clients. The way I was treated the last few days was disgusting and I WOULD NEVER use UPS again nor will I buy anything from any company who is using UPS as their shipping company. I am considering looking into legal action for this experience, and hoping for compensation. What I wrote here was ONLY HALF of the issues I had with this delivery.