Totally awful company! I didn't receive my flowers at all! They were a surprise for my sister on Valentine's Day and they just didn't turn up. When I emailed the company they were implying that I was lying and refused me a refund! Instead of looking into it. They wanted to send them again but if it's 4 days after the occasion there's no point and they don't deserve my custom! They went back and fourth with me for a week as they were refusing to understand that I wanted a refund as I didn't receive the product like any other normal online company. Eventually after a week of stress with them saying no they gave me a refund. All of a sudden when I asked for proof of delivery. Something doge there I think. Awful customers service! If you want to pay for flowers that don't arrive and the company basically steal your money then order from this company!